Hello fellow Steemians!
Today we want to announce the inofficial support system made by users, for users. Steemit can be a big hurdle for many newcomers, as it can be very overwhelming and intimidating.
These users tend to go the chat at first to seek help, and you usually see the same questions asked over the day. We want to tackle this issue and therefore are working on a dedicated group of knowledgeable users that help them out in the chat and a third-party ticket system, as you may be accustomed to.
How does it work?
Since this system is not affiliated with Steemit our possibilities are limited for now. This means that we are not able to help you with anything that requires sensible details, password recovery or deletion and editing of content.
For now we will be able to answer questions about the use of Steemit and help users as best as possible. This is not yet ideal, but we are still WIP.
We will also post guides and build a word dictionary for commonly used terms and technical terms. Our focus yet is the real-time help and having a go-to helper.
How to reach us
For the start, this account will be active in the chat channels of #help and #general. Furthermore we will make a ticket system available in the next few weeks for problems that require more attention.
We can also be contacted per direct message or at usersupport.steemit@googlemail.com if we are for some reason not available at the moment.
You want to help?
In the upcoming weeks we will keep you tuned on the status of the project and how to join as a helper if you are interested. We are glad for every additional little support we can get and are building a reward system for our more dedicated helpers.We also need well written quality guides before we can use our own guide system and dictionary.
We see you soon in the chat and thanks for reading!
Expect further updates in the coming days!
If you have questions feel free to write us an email at:
[email protected]
or write us at:
Sources:
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